Posts Tagged Under: call centers

Why Call Centers Are a Hub of Customer Experience

Call centers serve as the main hub for companies to solve customer problems and provide information. In our connected world, call centers don’t just react to calls, they also proactively reach out to customers and nurture leads. This makes them a highly valuable asset to any sales team.

Why Call Centers are a Hub of Customer Experience

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Give Your SMB Customers a Call Center and They’ll Bring More Business

Customer service isn’t just a helpful feature for a business to have, it’s essential to grow and maintain profitability. According to this survey, 54 percent of consumers make buying decisions based on experience. Furthermore, 68 percent will pay more to shop at a company with good customer care. So this is just as important to small businesses as to large enterprises. However, many customer service tools are marketed to large companies only. It’s time to change that! Let’s start with the call center.

Give Your SMB Customers a Call Center and They'll Bring More Business

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The Role of UC Analytics in Driving Customer Loyalty

Take a look around you the next time you’re sitting in a café. Chances are nearly everyone you see will be glued to an Internet-connected device of some sort that is producing heaps of data – be it through emails, phone calls, social media or Unified Communications (UC) applications. Ever thought about the role that such an amount of personal information can play in the business world? It’s quite huge.

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How Cloud Communications Help Create a Holistic Customer Experience

By 2020, customer experience will matter more than price and product in determining consumer purchases. A strong and sobering fact for most companies. Thanks to the rise of the digital world, customers now have more choices when it comes to brand selection. Following a bad experience with a company, consumers are able to go online and spread the word about their poor experience. And this experience soon leads the way in which other consumers will make their purchase decisions. Because of this, many forward-thinking businesses are focused on cultivating an environment leading to positive customer experiences.

Deciding to pay more attention to improving customer service, many contact center decision makers are embracing the fact that customer experience needs a holistic approach. Customers no longer tolerate companies living and acting in silos. In fact, an omni-channel customer experience stands out as one of the top trends affecting how customers perceive their interactions with a specific company.

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