Managing today’s complex business communications solutions is beginning to require more than just a guy with a manual and some IT experience. New evidence is mounting that Unified Communications solutions are becoming vital for companies big and small. As the UC sector is busy working up some momentum, industry experts are already sensing the need for Business Communications Operations Management, or BCOM. UCStrategies, a self-proclaimed authority in UC education and information, hints at the need of configuration templates for businesses looking to finally say yes to technology.