Call Routing: How to Manage your Call Center’s Call Flow

Call routing is the process of organizing calls to maximize the number of customers you help in a timely manner. It allows you to optimize your response process to support your staff while providing better customer experience. There are multiple ways to route your calls depending on your business model and even more benefits of doing so. Learn more about call routing and how to take advantage of this valuable functionality.

Call Routing: How to Manage your Call Center's Call Flow

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What is call recording? Benefits of recording incoming and outgoing calls

An increasing number of companies are now recording incoming and outgoing phone calls. This practice is driven by various motivations, such as enhancing customer service and protecting the organization. If your company has not yet adopted call recording, now might be a good time to start. Explore more about call recording and discover the significant benefits it can bring to your operations.

What is call recording? Benefits of recording incoming and outgoing calls

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Help Your Customers Turn Team Meetings into Productive Work

Companies all over the world have become obsessed with meetings, so much so that they dedicate several hours each week to sitting in them. In US, on average, employees spend 33 percent of their workweeks in meetings and will attend between 6 to 15 meetings per week. Unfortunately, not all of them are productive. Quite the contrary! Some team meetings often pull employees away from periods of concentration where they can work without disruption.

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The productivity Box: How Information Overload Is Killing Your Productivity

In today’s fast-paced digital world, we are constantly bombarded with an overwhelming amount of information. Emails flood our inboxes, instant messages pop out, social media platforms lure us in with endless scrolling, and we find ourselves drowning in a sea of news articles, videos, and advertisements. This phenomenon known as information overload is silently killing our productivity.

The Productivity Box: How Information Overload Is Killing Your Productivity

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Why the Subscriptions Model vs. Owned Licensing Benefits You

As you develop your SaaS brand, you have two options for product pricing: offering a subscriptions service or selling your software under a one-time, perpetual license. A subscription service gives customers access to your software for as long as they pay for it, whether that means paying a year’s worth of access or paying monthly. Licensing it with a one-time payment gives your customers access to the software as it is and never have to re-pay.

Why the Subscriptions Model vs. Owned Licensing Benefits You

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The Future of Call Centers: Exploring Cloud-Based Technology

Call centers have come a long way since their inception. From brick-and-mortar establishments with rows of cubicles and landline telephones, they have evolved to become agile and sophisticated operations. The advent of cloud technology has revolutionized the call center industry, paving the way for increased efficiency, enhanced customer experience, and improved security. In this article, we will delve into the shift in call center technology, explore the benefits of cloud-based call centers, examine the challenges in their implementation, and predict what the future holds for this dynamic industry.

The Future of Call Centers: Exploring Cloud-Based Technology

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eFax Services Explained: Why Your Business Needs Them

Fax machines continue to play a valuable role in the modern workplace. While usage varies by industry, many companies still fax important documents because this method is known to be private and secure. One study found 7 in 10 hospitals use fax machines to send sensitive patient data to stay compliant with HIPAA regulations. However, fax technology is modernizing and improving. One advancement that can benefit countless organizations is Fax over IP (FoIP) technology. Learn more about the eFax services and how they can support your business operations.

eFax Services Explained: Why Your Business Needs Them

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The Productivity Box: How to Break the Afternoon Slump

Whether you’re a morning person or a night owl, your productivity levels will ebb and flow throughout the day. Some people are alert and ready as soon as the day starts while others do their best work in the evening. However, there’s a window of time that is almost universally unproductive—the late afternoon slump.

The Productivity Box: How to Break the Afternoon Slump

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