Posts in Category: products

3 Ways to Lower Costs in Healthcare with Unified Communications

Avatar photo

Escalating costs in healthcare has been a constant headline topic for years. So much so that worldwide famous economists, Robert S. Kaplan and Michael Porter both tackled the healthcare cost problem by suggesting the activity-based costing method. The main pillar of this method is streamlining operations. Studies show that doctors spend 25% of their time in direct patient contact while another 24% is spent communicating with fellow colleagues. 24%! This is a huge percentage that no doubt could be lowered by employing smarter communication tools.

As such, healthcare providers, both large and small must constantly look to take advantage of new communication infrastructure enhancements. And many of them, if they haven’t already deployed them, are looking towards Unified Communications solutions.

Eva Blue - Peaceful Hearts Doctor, San Francisco
© Eva Blue – Peaceful Hearts Doctor, San Francisco

 

Collaboration Software: Impressive Results on Business Productivity

Avatar photo

Business collaboration is that elusive Holy Grail of corporate executives. Blamed whenever a project fails or derails (96% of executives blame workplace failures on lack of it), hailed as the key to success whenever somethings works, every business planning cycle takes into account how to improve the way employees collaborate. Yet, since collaboration software or enterprise social networks stepped into the world, improving how we work is closer to reality.

In fact, in a recent study by MIT Sloan Management Review and Deloitte, 86% of businesses indicated that online collaboration software was either “important” or “somewhat important”. Compared to 52% in 2012 and 75% in 2013, it’s fairly obvious that businesses are increasingly turning toward such solutions to bolster productivity, streamline business processes, and encourage collaboration as much as possible.

To keep up with this interest level and likely sales opportunities, service providers should consider adding collaboration software to their portfolios.

Improving Organizational Efficiency

World Cup Football on the Edge and the Need for a Resilient Contact Center

Avatar photo

The United States might be known for many things, but the prowess of its men’s soccer team is not one of them. This is the reason why many football enthusiasts around the world were puzzled when John Brooks’ header made it passed the Ghanaian goalie in the 86th minute of the World Cup game, giving the Americans a 2-1 lead they wouldn’t relinquish.

It was an upset to say the least. And Americans across the country took to Twitter to celebrate en-masse, indicating a large U.S. fan base for the Brazil-hosted event, as well as a hit for social media platforms. Twitter reported 4.9 million tweets sent during the U.S. vs. Ghana match. The latest U.S. vs. Portugal also brought a flurry of activity on Twitter when Portugal’s Varela managed to equalize the score in minute 90+5′ 🙂

Transforming Contact Centers with VoipNow

Avatar photo

Companies today understand the importance of differentiating their businesses from the competition’s by offering customer service that is second-to-none. This imperative is supported by recent research, which indicates that more than half of customers will take their business elsewhere in the aftermath of a negative experience with a brand.

When companies decide to enhance customer service delivery, their decision makers often first look at contact centers. Since contact centers serve as the human extension of brands, they are the primary interface with key targets and, therefore, of paramount importance in retaining customers or improving relationships with them.

As a result, many businesses choose to deploy industry-leading contact center solutions, many of them cloud-based, to bolster their customer service offerings. And this means that business is good for contact center providers.

Service providers catering to these businesses need to stay on top of industry trends and add to their portfolios those solutions that ensure their customers get all the functionality they want. Cloud communications platforms are a common solution for several customer service key trends.

3 Ways for Service Providers to Benefit from IaaS Market Trends

Avatar photo

Cloud computing market is no longer a trend or a niche subject. Cloud seems to be here to stay and is slowly becoming the new playing field, shaping up industries as it grows and forcing them to adapt.

In a series of articles we’ll investigate how the cloud computing market is segmented, its growth rate and also what this whirlwind evolution means for service providers that focus on SMBs.

How Cloud Communications Help Create a Holistic Customer Experience

Avatar photo

By 2020, customer experience will matter more than price and product in determining consumer purchases. A strong and sobering fact for most companies. Thanks to the rise of the digital world, customers now have more choices when it comes to brand selection. Following a bad experience with a company, consumers are able to go online and spread the word about their poor experience. And this experience soon leads the way in which other consumers will make their purchase decisions. Because of this, many forward-thinking businesses are focused on cultivating an environment leading to positive customer experiences.

Deciding to pay more attention to improving customer service, many contact center decision makers are embracing the fact that customer experience needs a holistic approach. Customers no longer tolerate companies living and acting in silos. In fact, an omni-channel customer experience stands out as one of the top trends affecting how customers perceive their interactions with a specific company.

Software Vendors Killing Service Providers? UC as a Service Offering a Breath of Fresh Air

The surge of Software-as-a-Service (SaaS) has left some providers worried. After all, with the rise of SaaS, clients may be able to buy solutions directly from software vendors, skipping these providers altogether. But does this mean that in less than 5 years, service providers will lose most of their territory to vendors selling directly to the SMBs?

Consequently, a number of ITSPs and managed service providers are eying various services they can combine in a logical offer, so that their customers get hooked on the service, rather than on the individual products. A recent study showed that 68% of communications providers intend to offer SaaS within the next two years. One of the most promising services to incorporate is Unified Communications.

smbs cloud insights for 2016

 

Research by MarketstoMarkets indicates the Unified Communications-as-a-Service (UCaaS) market will grow to $23.34 billion by 2019 from the $13.10 billion it’s supposed to bring in this year. The reason is straightforward: many service providers are adding it to their portfolios, to complement their existing proposition made to the SMB customer.

And The Happy iPad Mini Goes To…

On February 7th, to mark 4PSA’s 12th anniversary, we put out a challenge for all our partners. We asked you to send us a testimonial describing your experience with 4PSA’s products. And many of you responded. A big thank you to all of you! 🙂

VoipNow SPE 3.0.5 Is Now Available!

We’re glad to announce that VoipNow SPE 3.0.5 is here with new features, functionality improvements, important bug fixes, and security enhancements.

VoipNow SPE now allows users to manage calls more easily. If you have an extension with several DIDs, in a Unified API request you can view which of these DIDs was called. This feature can be used in a UnifiedAPI app to customize call flow based on CalledDID.

Let’s Chat Online On 4PSA.com

As you have probably noticed earlier today, a chat service is available on our website. From now on, visitors will be just one chat window away from getting commercial assistance fast and to the point.

LinkedInXCopy LinkShare