VoipNow 5.7 is now available, laying the foundation for smarter voice services. The new version introduces AI voice agent integration, AI-driven automation and call flow control through MCP, along with significant performance and security enhancements across the platform.
This VoipNow version is designed to help service providers offer more intelligent communication experiences to their customers while keeping their infrastructure reliable and easy to manage.
Integration with AI voice agents
Think of voice agents as a workforce augmentation. Their purpose is not to replace people, but to extend capacity, reduce waiting times, and make every call more effective.
AI voice agent compatibility
With VoipNow’s integration with OpenAI’s voice agents, you can deploy AI-powered voice agents directly in your communication environments. These agents use the same real-time technology as OpenAI’s voice service and can be managed like regular VoipNow extensions.
The OpenAI integration serves as a proof of concept. VoipNow is compatible with any AI voice agent.
Smarter ways to handle calls
Voice agents can be used to:
- Answer calls immediately, provide assistance, and handle routine interactions around the clock.
- Transfer calls to human agents when needed, sharing real-time context like account history or product data.
- Monitor calls in progress and detect potential issues such as compliance violations or risks.
- Assist human operators with insights and recommendations even during live conversations.
There are many use cases for AI Voice Agents. The technology available today cannot handle every scenario yet. However, this industry is evolving very quickly. That’s why we decided to build a proof-of-concept integration. It gives you the chance to start experimenting now and stay ahead of your competition.
Faster AI integration with built-in MCP servers
VoipNow 5.7 includes two open-source MCP servers that make it simple to connect AI assistants and automate complex workflows.
The VoipNow Calls and VoipNow Provisioning enable service providers to:
- Let AI control parts of the call process, from dialing to routing and follow-ups.
- Automate account provisioning and maintenance, reacting instantly to changes or anomalies.
- Start offering new services that use AI to enhance daily operations, without reworking existing systems.
Because the MCP servers are open and flexible, you can choose any AI model that fits your business. This makes it easy to start experimenting with AI features, while keeping everything under your control.
A platform built for service providers
With the current and future technology advancements, AI has become an opportunity for service providers to evolve how they deliver communication services.
With AI voice agents and MCP integration, VoipNow helps you:
- Expand your service portfolio quickly.
- Offer better responsiveness and higher efficiency.
- Manage AI-driven extensions and interactions in a secure and transparent way.
These capabilities open new opportunities for growth. They improve how teams work and enable the delivery of entirely new services to customers.
At the same time, we are continuing our research into business voice agents. A complete voice agent platform focused on usability, safety, and manageability will be released in the next major version. Until then, you can already explore and test the AI capabilities included in VoipNow 5.7.
Even more updates
Beyond AI features, VoipNow 5.7 brings several other important updates.
The switch to Opus codec
VoipNow now uses Opus Stereo, a modern codec that provides higher sound quality with smaller file sizes. It also improves audio performance on mobile devices and helps reduce battery usage.
Even more importantly, it records voice on separate channels and includes detailed metadata. With this codec, call recordings and voicemails in VoipNow are now fully optimized for AI processing.
Stronger compliance with STIR/SHAKEN
Caller ID validation has been enhanced, ensuring stronger attestation within your network and without relying on external third-party systems.
Technology stack overhaul
More than 30 internal components have been updated, improving performance, reliability, and security across the platform. Reports have also been redesigned for clearer visibility into call and queue performance.
Long-term support and a clear path forward
VoipNow 5.7.x comes with long-term support through December 2028, providing a stable foundation for service providers planning ahead.
The release also marks a clean separation from Hubgets components. It helps you simplify operations, streamline upgrades, and prepare the ground for the next major evolution of the platform.
Start exploring the future of voice!
VoipNow 5.7 lays the foundation for a new generation of intelligent voice services. It builds on the platform you already trust, extending its capabilities to meet the next wave of innovation in AI and communications.
👉 Upgrade to VoipNow 5.7
👉 Read the Release Notes
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