Posts Tagged Under: voipnow platform

VoipNow Platform & Belcentrale

A UC Love Story: VoipNow & Cloud Communication Service Provider Belcentrale

It all started more than 10 years ago. In 2006, VoipNow Platform had just landed on the Unified Communications market. Dutch cloud communication service provider Belcentrale was a new telephony operator from Rotterdam, the Netherlands.

What seemed to be a simple crush grew into a long-term relationship built on respect, professionalism, and mutual trust. This article describes how this partnership unfolded across a decade, in the hope that you will put these insights to good use in your business.

VoipNow Platform - Unified Communications for Service Providers

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4 Ways In Which 2014 Changed The UC Industry

Now that 2015 has just started, it’s the perfect time to reflect on how Unified Communications evolved in 2014. And, as our co-founder put it, there are a lot of things to look back and even more to look for in the new year.

For one, Unified Communications is no longer considered an emerging technology. Throughout 2014, an increasing number of businesses, enterprises, and industries adopted such solutions. After all, UC simplifies business communication and collaboration by integrating voice, instant messaging, conferencing, fax, and so many advanced communication capabilities into a single, user-friendly interface.

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How Cloud Communications Help Create a Holistic Customer Experience

By 2020, customer experience will matter more than price and product in determining consumer purchases. A strong and sobering fact for most companies. Thanks to the rise of the digital world, customers now have more choices when it comes to brand selection. Following a bad experience with a company, consumers are able to go online and spread the word about their poor experience. And this experience soon leads the way in which other consumers will make their purchase decisions. Because of this, many forward-thinking businesses are focused on cultivating an environment leading to positive customer experiences.

Deciding to pay more attention to improving customer service, many contact center decision makers are embracing the fact that customer experience needs a holistic approach. Customers no longer tolerate companies living and acting in silos. In fact, an omni-channel customer experience stands out as one of the top trends affecting how customers perceive their interactions with a specific company.

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