Posts Tagged Under: collaboration tools

How to Implement Collaboration Software in 3 Easy Steps

If you want to learn how not to implement collaboration software, here’s the perfect hypothetical situation: a mid-sized company is looking to enhance the knowledge sharing and productivity of its employees. As a result, the firm settles on a collaboration solution and the IT department has the task to implement the platform.

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Email Is Dead (Not Yet)! Long Live Collaboration Tools!

Imagine this: two employees located in separate offices have only an hour left to meet the deadline of a critical project. Instead of settling for the outdated approach of sending countless emails back-and-forth, they leverage the company’s communications and collaboration tools, such as audio conferencing and instant messaging, to conduct a much more effective conversation and strike a business deal in time.

This is very much today’s reality, as people are simply not as attached to email as they used to be. In fact, one could argue we are witnessing the demise of the golden age of email.

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Improving Customer Experience in Banking with Unified Communications

The banking sector has been through a lot for the past 6 years. Starting with the 2008 financial meltdown and continuing with a perpetual lack of customer trust, the banking industry seemed to be on a continuous downward spiral.

Yet, there are signs that banks have finally learned their lessons and have managed to turnaround consumers’ confidence. The 2014 Ernst & Young Global Consumer Banking Survey shows that consumer confidence in banks has risen 50% versus previous year. The report goes on to state that this increase is not the result of consumers turning back to “normal” but rather the result of banks taking an active stance on building trust again. And this trust resides on customer experience.

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VoIP Market: Revenue Set to Triple Yet Lack of User Awareness Jeopardizes Success

Due to the myriad of benefits brought by technology, like business flexibility, reduced costs, and bolstered collaboration, the VoIP telephony market is looking particularly sunny. In fact, according to Frost & Sullivan, the North American VoIP market (including SIP services) is expected to at least triple in revenue from $2.83 billion to $9.35 billion between 2013 and 2019.

Businesses are transitioning from legacy private branch exchanges to IP-based Unified Communications platforms and, as such, are looking to VoIP access and SIP trunking services to complement these new platforms,” said Michael Brandenburg, communications analyst at Frost & Sullivan. He also noted that VoIP and SIP trunking offer business recovery and mobile features that “are simply not available on more traditional telecommunications services“.

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