Blog wizard' Post

Five Steps for Implementing the Cultural Shift Required by UC Systems

Over the last decade, email has become second nature to people all around the world. For businesses too, e-mail has been one of the primary means of communications for many years.

But today, email simply is not enough. Users and businesses altogether have been looking at complementary ways to communicate. Instant messaging, social media platforms, and think of just how much are employees starting to use their personal devices for business communications. This search often results in embracing state-of-the-art Unified Communications (UC) solutions.

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Improving Customer Experience in Banking with Unified Communications

The banking sector has been through a lot for the past 6 years. Starting with the 2008 financial meltdown and continuing with a perpetual lack of customer trust, the banking industry seemed to be on a continuous downward spiral.

Yet, there are signs that banks have finally learned their lessons and have managed to turnaround consumers’ confidence. The 2014 Ernst & Young Global Consumer Banking Survey shows that consumer confidence in banks has risen 50% versus previous year. The report goes on to state that this increase is not the result of consumers turning back to “normal” but rather the result of banks taking an active stance on building trust again. And this trust resides on customer experience.

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Why Businesses Need to Leverage the Power of the Cloud

Businesses today are increasingly migrating their digital resources and tools into the cloud for a variety of reasons. As such, it should be no surprise if the global end-user spend on cloud services will reach $180 billion by next year. It is bound to happen.

By the end of last year, more than half of U.S. businesses were already taking advantage of cloud-based tools. Let’s take a look at some of the benefits these technologies bring.

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Africa Is on the Brink of a Unified Communications Revolution

For quite some time, VoIP telephony and Unified Communications tools (voice, instant messaging, video calls, audio conference, and presence combined into a single communication stream) have proliferated on many markets, and now it appears as though Africa too is on the brink of this communications revolution. With technology evolving so fast, businesses in developing areas of the world are catching on to the need to deploy robust communications tools.

By taking advantage of both VoIP and UC, companies benefit from cost savings and increased functionality which, in turn, improve business processes and boost productivity.

As the number of reliable Internet connections increases, so does the number of businesses that can leverage IP telephony. With that in mind, let’s take a look at two countries in particular—South Africa and Nigeria—and how VoIP and UC are making an impact there.

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VoIP Market: Revenue Set to Triple Yet Lack of User Awareness Jeopardizes Success

Due to the myriad of benefits brought by technology, like business flexibility, reduced costs, and bolstered collaboration, the VoIP telephony market is looking particularly sunny. In fact, according to Frost & Sullivan, the North American VoIP market (including SIP services) is expected to at least triple in revenue from $2.83 billion to $9.35 billion between 2013 and 2019.

“Businesses are transitioning from legacy private branch exchanges to IP-based Unified Communications platforms and, as such, are looking to VoIP access and SIP trunking services to complement these new platforms,” said Michael Brandenburg, communications analyst at Frost & Sullivan. He also noted that VoIP and SIP trunking offer business recovery and mobile features that “are simply not available on more traditional telecommunications services“.

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Latin America: With UC&C, Business Will Never Be the Same

This week, Brazil takes a deep breath from the whirlwind days of the FIFA World Cup and returns to business. The fact is that businesses in Brazil, and in Latin America for that matter, are not going to be the same much longer. In short, business for a lot of people is no longer limited to the confines of an office. Research indicates that by 2015, there will be 1.3 billion mobile workers worldwide. Recognizing this shift, businesses across the globe are leveraging modern communications tools, those which enable workers who are on the go to remain connected in order to adapt to this changing landscape.

Unified Communications tools are becoming more popular than ever as they cater to a mobile workforce. Such tools that combine voice, data, presence, email, and video into a single interface provide employees with access to their critical communications from any Internet-connected device, no matter where they happen to find themselves.

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3 Ways to Lower Costs in Healthcare with Unified Communications

Escalating costs in healthcare has been a constant headline topic for years. So much so that worldwide famous economists, Robert S. Kaplan and Michael Porter both tackled the healthcare cost problem by suggesting the activity-based costing method. The main pillar of this method is streamlining operations. Studies show that doctors spend 25% of their time in direct patient contact while another 24% is spent communicating with fellow colleagues. 24%! This is a huge percentage that no doubt could be lowered by employing smarter communication tools.

As such, healthcare providers, both large and small must constantly look to take advantage of new communication infrastructure enhancements. And many of them, if they haven’t already deployed them, are looking towards Unified Communications solutions.

Eva Blue - Peaceful Hearts Doctor, San Francisco
© Eva Blue – Peaceful Hearts Doctor, San Francisco

 

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Collaboration Software: Impressive Results on Business Productivity

Business collaboration is that elusive Holy Grail of corporate executives. Blamed whenever a project fails or derails (96% of executives blame workplace failures on lack of it), hailed as the key to success whenever somethings works, every business planning cycle takes into account how to improve the way employees collaborate. Yet, since collaboration software or enterprise social networks stepped into the world, improving how we work is closer to reality.

In fact, in a recent study by MIT Sloan Management Review and Deloitte, 86% of businesses indicated that online collaboration software was either “important” or “somewhat important”. Compared to 52% in 2012 and 75% in 2013, it’s fairly obvious that businesses are increasingly turning toward such solutions to bolster productivity, streamline business processes, and encourage collaboration as much as possible.

To keep up with this interest level and likely sales opportunities, service providers should consider adding collaboration software to their portfolios.

Improving Organizational Efficiency

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World Cup Football on the Edge and the Need for a Resilient Contact Center

The United States might be known for many things, but the prowess of its men’s soccer team is not one of them. This is the reason why many football enthusiasts around the world were puzzled when John Brooks’ header made it passed the Ghanaian goalie in the 86th minute of the World Cup game, giving the Americans a 2-1 lead they wouldn’t relinquish.

It was an upset to say the least. And Americans across the country took to Twitter to celebrate en-masse, indicating a large U.S. fan base for the Brazil-hosted event, as well as a hit for social media platforms. Twitter reported 4.9 million tweets sent during the U.S. vs. Ghana match. The latest U.S. vs. Portugal also brought a flurry of activity on Twitter when Portugal’s Varela managed to equalize the score in minute 90+5′ 🙂

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