Before AI-powered phone agents, cloud contact centers, and Unified Communications began transforming the telecommunications industry, one technology fundamentally changed how people made phone calls: Voice over Internet Protocol. In the previous article, we explored PSTN, the traditional telephone network that connected the world for more than a century. The next logical step in our series is answering another essential question: What is VoIP?
We created this new article series to explain telecommunications in plain English. Each article answers a common “What is…” question without unnecessary jargon. The goal is to help business owners, IT professionals, telecom engineers, and anyone curious about communications understand how modern phone systems work. We begin at the very foundation of telecommunications: What is PSTN?
On 30 May 2006, 4PSA launched VoipNow, the VoIP control panel for service providers. Twenty years is a long time in communications. Technologies change. Business models adapt. Customer expectations grow. Yet some products stay relevant because they start from a real need and keep evolving. That is the story of VoipNow.
Call forwarding is a telecommunication feature that allows you to redirect incoming calls from one phone number to another. It is widely used by both businesses and individuals to ensure availability regardless of location or device.
VoipNow 5.7 is now available, laying the foundation for smarter voice services. The new version introduces AI voice agent integration, AI-driven automation and call flow control through MCP, along with significant performance and security enhancements across the platform.
In modern telephony, the concept of Direct Inward Dialing (DID) has changed the way calls are handled, making it easier for businesses to connect callers directly to the right person or department. In this article, we’ll cover what a DID number is, how it works, and why it remains essential in modern VoIP communication.
Whether you’re deploying VoIP (Voice over Internet Protocol) for the first time or optimizing an existing setup, a clear network layout makes all the difference. VoIP network diagrams provide a structured view of your voice infrastructure, showing how core components connect and helping you plan for better call quality, stronger security, and future growth.
Call waiting offers a convenient way to manage incoming calls. It’s a telephony feature that allows us to be notified of another call while already engaged in a conversation. In this article, we will delve into the meaning of call waiting. Next, we explore its functionality and benefits, learn how to use it effectively, troubleshoot any issues that may arise. We then discuss the future of this technology.
As part of my ongoing series analyzing key technology and telecom reports, I make it my mission to read the data behind the headlines. Many analyses promise the next big thing, but few reveal how close we actually are to it. The State of Voice AI 2025 Report from Deepgram and Opus Research is one of those few.
Faxing remains vital in many industries, but traditional fax machines are slow, maintenance-heavy, and increasingly obsolete. Modern eFax solutions offering fax to email and email to fax bring the reliability of faxing into the digital era. They provide secure, cloud-based services integrated into Unified Communications (UC) platforms.
