I am constantly monitoring our Help Desk tickets. I am looking for improvement ideas, common mistakes (for example if many people make the same mistake, we must change something in the product) and generally anything that can improve our products and services.

That’s why I was able to discover some surprising things, one of the most important in my perspective being related to our customer’s education related to production systems management. I will discuss about VoipNow, because it’s more complex, but everything below can be considered best practice (in my opinion, of course).

Essentially VoipNow Desktop packages in the same installer our VoipNow Browser modules for IE and Firefox (actually some improved versions, right now on version 2) with a modified version of the Open Source Outcall and TAPI driver for Asterisk.

Question: Do you want to have a professional presentation website for your VoIP services?
Yes, I am dreaming about this!

Question: Do you want to be able to deploy this website in minutes?
This is not possible! But if I do, a lot of customers will sign-up and I will have to spend my entire day creating accounts!

Solution! You can hire a monkey to create accounts (how difficult could it be…).

Question: How do you charge these customers every month?

Solution! Hmm, you can hire another monkey to search customer accounts and charge them.

Question: But what if you reach 10,000 customers?

Solution! You can hire 50 monkeys!

If you do not want to end surrounded by monkeys, learn more about VoipNow Automation.
You can subscribe to the free presentation webinar, there are only two weeks left.

This message is for all VoipNow 2 beta testers and generally for anyone that had an input regarding VoipNow 2. In the VoipNow 2 beta session we got over 2,000 subscribers. According to our records, more than 45% installed the product, which is quite good. Based on their feedback we discovered two critical bugs – thank you! In the past two months many people saw VoipNow 2 and they really liked the product. Actually, the fact that we didn’t receive much criticism is quite disturbing, so please go ahead, tell us also about the bad things. We are listening.