Posts in Category: products

With The Right Collaboration Tools, Office Time Is Still Your Time

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Quick: what are your staffers doing at this very second? If you’re like most organizations, there’s a good chance many of your staffers are attending to personal matters. But who says it’s acceptable just because it happens in other offices too?

According to a recent survey of 2,000 office workers conducted by AtTask and Harris Interactive – experts in management and market research – employees at various firms said they only dedicate 45 percent of their time to getting stuff done. The remainder (55%) of the time gets spent sifting through emails, or in meetings that could easily be replaced by conference calls. Also on the list of common pastime activities was “miscellaneous interruptions.”

How Mobility Will Enhance Your Contact Center

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When you hear contact center agent, the first thing that pops to mind is an employee confined to a cubicle with a PC and a headset. However, these days, that same job can be practiced out in the open with a cell phone. And starting this year, the practice is gaining some well deserved traction.

It’s not just the contact center staff that needs newer, more versatile tools to get their job done. The same goes for knowledge workers, roaming experts, back-office personnel, part-time or overflow agents, and even account managers. Everyone must collaborate to tackle customer issues, or to take full advantage of opportunities as they arise. However, for customer-facing employees it’s critical to have the flexibility to take calls anywhere, anytime, and on any device.

One Reason Why We Hubgets

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It starts with an innocent tap on the shoulder — a colleague asks a brief question about an upcoming deadline. No big deal, right? Two conversations and four emails later, you’ve officially wasted almost an hour.

I’m not here to tell you the story of how companies big and small fail to acknowledge the importance of using proper collaboration tools. The cat is out of the bag and has been for years. The market simply isn’t mature enough to take the plunge. What I want to share with you today is the typical scenario where office hours become pure chaos due to simple distractions like the one mentioned above. I’m 100% sure these will strike a chord with fellow office workers far and wide.

Before Deploying Cloud Collaboration Software, Ask Yourself This

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Before Deploying Cloud Collaboration Software, Ask Yourself This

Service providers can no longer afford to keep their hands clean of any cloud business. Nor should they. In today’s competitive marketplace, moving operations to the cloud isn’t just worth considering. It’s a must.

Aggregated research from Infonetics shows that more than half of companies across North America will be running cloud-based UC software in one form or another by 2016. The research also includes a projection according to which the cloud PBX & UC segment will be valuated at $12 billion by 2018.

Technology To The Rescue! Inefficient Collaboration Can (and Will) Endanger Your Business

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Lately, everybody speaks about how you can increase productivity with better collaboration. Let’s think about how we are used to work together: in-person meetings, one-on-one discussions, phone calls that never end etc. Remember those days when, if you stepped away from your desk phone for just a few minutes, you had every chance to miss a business opportunity, or play phone tag for the remainder of the day?! Well, not anymore.

Quote Of The Day By Lance Armstrong

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It’s funny how certain things will occur no matter how small the odds are. Such as winning the lottery, surviving a plane crash, or even the emergence of life on Earth. All these have been known to happen, but ever so sparsely.

When it comes to determining the probability of things happening or not, maths and physics come in very handy. An event that has a 0.00001% probability of occurring will indeed occur if the right conditions are met, or if enough time passes (according to a very popular theorem involving a monkey and a typewriter).

Fire Up Your Incense Sticks – Working From Home Has Become a Trend

“I would drape myself in velvet if it were socially acceptable.” This famous line from Seinfled is something many of us relate to. We all have a favorite set of clothes that we love to wear around the house but can’t take outside because of society. But what if you could work in those clothes? You know: carry out the usual office duties, but without actually heading to the office.

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