What America Thinks Of The Internet

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Americans love the Internet because it bolsters learning, content creation, and sharing, according to a survey of 1,066 a thousand online users across various parts of the U.S. But that’s not what the US population adores most about the world wide web.

Asked how the Internet bettered their lives, respondents were quick to outline that it has made product discovery and shopping much easier than five years ago, with 81% highlighting this particular aspect on top of everything else. Three quarters underscored access to national and global news, followed by hobbies / personal interests (68%), keeping close tabs on their friends’ activity (67%), health & fitness (65%), local civic activities (49%), and even neighborhood affairs (39%).

How To Get Your End-Users To Hop Aboard The UC Bandwagon

Planning to sell Unified Communications (UC) to your end users? Don’t expect them to get too excited right away. Moving them from traditional voice systems to the world of IP may be exciting for you, but the basic components of voice gateways, core processing servers, and IP phones do not, in and of themselves, offer value to your employees. So, what’s the key to revving up your employees and ensuring optimal buy-in?

Quote Of The Day By Mary Schmich

It is often said that coming close to death makes you appreciate life tenfold. Skydivers probably know this all too well.

Mary Schimch isn’t into extreme sports, but she understands the importance of getting an adrenaline rush every once in a while. As part of a lengthier writeup, she once said:

How Millennials & Generation Z Are Looking For Jobs Today [Infographic]

Around a third of the young US demographic feels let down by the education system, accusing their alma maters of failing to teach them applicable, real life business skills. A report by HR firm Adecco breaks down the data gathered from 1,001 students looking at the difference in thinking between Generation Y (born 1980-2000) and Generation Z (born after 2000).

Generation Z is either just entering college or actively attending the higher-ed classes. Generation Y, also called the ‘Millennials,” are graduating or have already graduated. Despite the difference in age and the hurdles that lay ahead, both groups have a common enemy: the difficulty of obtaining a job.

Why Emotion Matters In Business (Explained Scientifically)

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Businesses sell products, services and information to other businesses much in the same way they sell to individual customers. There are more similarities between B2B (business-to-business) and B2C (business-to-consumer) than you would care to imagine. For example, fruitful B2B commerce relies on emotion. Just like you appreciate good design or a catchy ad, so do companies like to be touched deep down inside before spending on services, or products in bulk.

How Hubgets Can Help Prevent A PR Nightmare

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The bigger the company, the more important it becomes to maintain a good image in the eyes of the public. But sometimes even the best trained PR staff can slip up. Especially when time is of the essence.

Picture this. You’re the chief operating officer at a big drug company, and you’ve just put the finishing touches on a new label. Within hours of giving the green light, production lines nationwide are already firing on all cylinders. But there’s a problem. The boxes are being stamped with stickers featuring the wrong drug.

Education Is Key When Building a Collaborative Culture

Driving adoption of anything within an organization is difficult enough, because people tend to resist change. Even more so when it comes to all-new collaboration tools. So how do you ensure their buy-in and ongoing support for the tech? Easy. With some good old fashioned education.

We should know

It’s crucial not to take deployment lightly. We say this from experience. If you hand the management department a flimsy brochure or a demo video that just scratches the surface of the product, it might do more harm than good. Sometimes higher-ups may be even more resilient in the face of change than the workforce on the ground floor. When it comes to communication & collaboration tools, knowing the numerous benefits of each feature in part lets you align those features perfectly with your business.

With The Right Collaboration Tools, Office Time Is Still Your Time

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Quick: what are your staffers doing at this very second? If you’re like most organizations, there’s a good chance many of your staffers are attending to personal matters. But who says it’s acceptable just because it happens in other offices too?

According to a recent survey of 2,000 office workers conducted by AtTask and Harris Interactive – experts in management and market research – employees at various firms said they only dedicate 45 percent of their time to getting stuff done. The remainder (55%) of the time gets spent sifting through emails, or in meetings that could easily be replaced by conference calls. Also on the list of common pastime activities was “miscellaneous interruptions.”

How Much Do You Know About The Internet? Take The Web IQ Quiz

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As part of a broader study focusing on the state of the Internet in America, Pew Research has put together a fun pop quiz that lets you test your knowledge of the web and digital technology in general.

We won’t spoil it for you, but don’t expect anything too fancy. It’s just a rudimentary assessment of people’s understanding of the web – how it started, key moments in its evolution, and the tech leaders who contributed to the way it looks and feels today. It’s fun, even if you’re a complete noob.

You’ll be asked 12 questions, followed by a short demographic query that helps the surveyors gauge the knowledge level in people with different levels of education, male or female, young and old, etc. When you finish, you’ll be shown a couple of charts to see how you stack up against the 1,066 participants in Pew’s live poll. The correct and incorrect answers will be shown as well. So even if you don’t get all of them right, you’ll walk away with some extra baggage of knowledge.

How Mobility Will Enhance Your Contact Center

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When you hear contact center agent, the first thing that pops to mind is an employee confined to a cubicle with a PC and a headset. However, these days, that same job can be practiced out in the open with a cell phone. And starting this year, the practice is gaining some well deserved traction.

It’s not just the contact center staff that needs newer, more versatile tools to get their job done. The same goes for knowledge workers, roaming experts, back-office personnel, part-time or overflow agents, and even account managers. Everyone must collaborate to tackle customer issues, or to take full advantage of opportunities as they arise. However, for customer-facing employees it’s critical to have the flexibility to take calls anywhere, anytime, and on any device.

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