VoIP has been around for decades, yet most SMBs (small and midsize businesses) are way behind the technology curve when it comes to business phone systems. If your job is to sell PBX services, this is probably the best piece of news you’ve heard this year.
Next-generation communications are getting more versatile by the day. While this is awesome for the industry, it’s also in conflict with SMBs’ views. The more advanced the features, the more intimidated they seem to be to give them a try.