Today VoipNow is celebrating 5 years of existence. On May 30 2006, 4PSA was the first company in the world to introduce a communication platform that enabled service providers to offer affordable VoIP services, a state-of-the-art substitute for traditional PBX boxes.
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Next week 4PSA will be introducing a new online presence, as well as redesigned back-end systems. One of the most important systems that has been completely renewed is the one used to provide technical support to our customers. The new facility, called Support Zone, is the result of an important development effort primarily focused on improving the satisfaction of our customers.
Along with Internet development, some of the traditional actions have been implemented into the virtual space. Nowadays, we do not use paper and pen to send a letter, we email messages; we do not socialize only face to face, we also use Facebook, Twitter or Hi5. We have now access to an extremely fast method of sharing information. For all these technologies we have unique accounts that enable others to recognize our identity. Many accounts mean a lot of user names and passwords that we need to remember in our every day virtual world.
It’s that time of the year again. Everybody is trying to finish the projects started along the year or at least bring them close to the end. Meetings, forecasting, budgeting, strategy revision and of course planing. Some people want to try new things, to get new ideas that will eventually improve their business revenue. Others simply want to cut costs and improve efficiency inside their companies.
SIP presence is a tricky subject, mainly because there are some different ways to achieve the same thing. VoIP users are interested to know if “something” has happened in their network. They don’t care how this is technically done, or how many RFCs describe a simple scenario. The truth is that there are indeed many RFCs that handle various aspects:
- the message-summary event allows the user to learn about new voice mail messages
- the dialog event advertises when users are initiating, accepting or terminating voice conversations
- presence events let users know when the status of a resource has changed
Over 130 years ago, Graham Bell managed to get ahead his competitor Elisha Gray with just a few hours and fill in the paperwork required to patent the telephone. Even then, speed was essential in creating a technical advantage over the competition.
I’ve been answering to sales inquires for many years. Most of the questions are of course related either to Unified Communications or to the hosting world and sometimes they can be very funny. For example, a couple of days ago, someone asked me why we’ve chosen orange as our brand color.
We wrote much of the material below in 2008 for a whitepaper, but things haven’t changed much. That’s why I want to give some advice to small companies that want to choose a hosted Unified Communications service; hopefully they will make a better choice.
The key is to always ask the service provider before taking any purchase decision. There is no perfect software or perfect solution, but the vendor must be aware of that and he must know how to get closer to perfection. Enjoy the following questions and do not hesitate to ask them before choosing a hosted service. Although they look quite simple, you might be surprised about what kind of answers you will get.
I am writing this in the plane, coming back from WebhostingDay 2010. The event took place in Bruhl, Germany. From our perspective, the event was much better than last year and this happened due to the growing hosting providers’ interest in Unified Communications. Many people heard and understood our message, even with the small resources put on marketing. I will resume below the most important things about WHD 2010.
We are sponsoring WebhostingDay 2010
