Search Results for: Communications

Latin America: With UC&C, Business Will Never Be the Same

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This week, Brazil takes a deep breath from the whirlwind days of the FIFA World Cup and returns to business. The fact is that businesses in Brazil, and in Latin America for that matter, are not going to be the same much longer. In short, business for a lot of people is no longer limited to the confines of an office. Research indicates that by 2015, there will be 1.3 billion mobile workers worldwide. Recognizing this shift, businesses across the globe are leveraging modern communications tools, those which enable workers who are on the go to remain connected in order to adapt to this changing landscape.

Unified Communications tools are becoming more popular than ever as they cater to a mobile workforce. Such tools that combine voice, data, presence, email, and video into a single interface provide employees with access to their critical communications from any Internet-connected device, no matter where they happen to find themselves.

World Cup Football on the Edge and the Need for a Resilient Contact Center

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The United States might be known for many things, but the prowess of its men’s soccer team is not one of them. This is the reason why many football enthusiasts around the world were puzzled when John Brooks’ header made it passed the Ghanaian goalie in the 86th minute of the World Cup game, giving the Americans a 2-1 lead they wouldn’t relinquish.

It was an upset to say the least. And Americans across the country took to Twitter to celebrate en-masse, indicating a large U.S. fan base for the Brazil-hosted event, as well as a hit for social media platforms. Twitter reported 4.9 million tweets sent during the U.S. vs. Ghana match. The latest U.S. vs. Portugal also brought a flurry of activity on Twitter when Portugal’s Varela managed to equalize the score in minute 90+5′ 🙂

Transforming Contact Centers with VoipNow

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Companies today understand the importance of differentiating their businesses from the competition’s by offering customer service that is second-to-none. This imperative is supported by recent research, which indicates that more than half of customers will take their business elsewhere in the aftermath of a negative experience with a brand.

When companies decide to enhance customer service delivery, their decision makers often first look at contact centers. Since contact centers serve as the human extension of brands, they are the primary interface with key targets and, therefore, of paramount importance in retaining customers or improving relationships with them.

As a result, many businesses choose to deploy industry-leading contact center solutions, many of them cloud-based, to bolster their customer service offerings. And this means that business is good for contact center providers.

Service providers catering to these businesses need to stay on top of industry trends and add to their portfolios those solutions that ensure their customers get all the functionality they want. Cloud communications platforms are a common solution for several customer service key trends.

Software Vendors Killing Service Providers? UC as a Service Offering a Breath of Fresh Air

The surge of Software-as-a-Service (SaaS) has left some providers worried. After all, with the rise of SaaS, clients may be able to buy solutions directly from software vendors, skipping these providers altogether. But does this mean that in less than 5 years, service providers will lose most of their territory to vendors selling directly to the SMBs?

Consequently, a number of ITSPs and managed service providers are eying various services they can combine in a logical offer, so that their customers get hooked on the service, rather than on the individual products. A recent study showed that 68% of communications providers intend to offer SaaS within the next two years. One of the most promising services to incorporate is Unified Communications.

smbs cloud insights for 2016

 

Research by MarketstoMarkets indicates the Unified Communications-as-a-Service (UCaaS) market will grow to $23.34 billion by 2019 from the $13.10 billion it’s supposed to bring in this year. The reason is straightforward: many service providers are adding it to their portfolios, to complement their existing proposition made to the SMB customer.

Time To Celebrate

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It’s that time of the year again, when technology companies start opening champagne bottles, celebrating their products and success stories. We like bubbles very much as well, so we wanted to share some great news with you.

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The Magic Of Seven – 7 Years Of VoipNow

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From the dust of old centuries until today’s computer-driven and smartphone-glued society, seven has always been considered a magical number. Many believe in the power of seven, be they sorcerers or mathematicians, historians or, in the past decades, even psychologists. Seven days in the week, seven wonders of the world, seven primary colors, seven notes in the musical scale, seven ages of man, Miller’s law on human brain’s capacity of processing information, and the list can go on and on.

Introducing The VoipNow Team

VoipNow, 4PSA’s best known product (yet), has been designed with the goal to make people communicate faster, more efficiently, and at a lower cost, while enabling them to become more mobile.
Today’s post is about the team behind it.

TouchMeNow, The UC Revolution

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Ever since our release of the world’s first UC software in 2006, all service providers have been asking for a way to turn communication into a more personal experience. After 2 years of intense development, we are finally ready to make the big announcement.

The entire 4PSA team proudly announces the release of TouchMeNow, a revolutionary solution that bundles software and hardware to deliver a previously unimaginable communication experience. Making use of haptic technology, TouchMeNow incorporates an unexpected, but highly desired element to Unified Communications: touch.

Behind the Walls – 4PSA Teams

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In a previous article, we promised you a better insight on how we are organized internally, namely the product-oriented teams we built. So, let’s start to review the teams 🙂

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This software engineering team is handling the low-level aspects of our software engineering, i.e. most of the stuff other teams need in order to develop their products. Because we are lazy, we like to keep things standardized. 😀 This means that all frameworks (with one exception) are developed at this level.

Our Planet – You Have To See This

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I’ve read a lot of articles lately debating climate change and the reasons it happens now, in such a visible manner. Everyone seems to have a strong opinion on the matter. Conspiracy theories everywhere you look :).

Environmental activists say it’s the overuse of fossil fuel, dumb consumption and big worldwide consortia that fight against the adoption of clean energy only because they are greedy.

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